Returns

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Returns

Here at princesvintage we want every customer to be delighted with the item they receive and we always strive to ensure the item is accurately described and well illustrated.

If for any reason you aren't 100% satisfied with the product or service you've received, we offer a no quibble returns policy, please see details below.

I WANT TO RETURN MY ITEM

If you're not completely satisfied with your purchase, simply return it to us in its original condition* within 14 days of receipt using the returns form enclosed.

We can exchange the item for a different size/colour (new stock only) on receipt, or issue store credit/full refunds (excluding delivery charges) if preferred.

Please be aware that the item is your responsibility until it reaches us, so we’d recommend you return it using an insured/recorded service.

*PLEASE NOTE: all postage costs are non-refundable*

RETURN TO:

princesvintage
Unit 3 Endland Industrial Estate
Parcel Terrace
Derby
DE1 1LY
UK

*PLEASE NOTE: when trying on items of clothing, ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. All items that are not returned in the original condition will subsequently be posted back to you.

MY ITEM IS FAULTY

If the item you’ve received is faulty, please complete the returns form enclosed and return to the above address.

You have 30 days from receipt of the faulty item to return it to us and all postage costs will be refunded in this instance.

I’VE RECEIVED THE WRONG ITEM

We're very sorry if this is the case, we have processes in place to ensure that this is unlikely to happen, but from time to time, the occasional mistake can slip through the net.

Please complete the returns form enclosed and return to the above address. All postage costs will be refunded in this instance.